fz77 Privacy Policy
for Bangladesh Players

fz77 collects personal data from players in order to operate the platform, verify player identities, process payments, prevent fraud, and comply with applicable legal obligations. We collect only the minimum data necessary for these purposes. The categories of personal data we collect are set out below.

1.1 Registration Data. When you create an fz77 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address, email address, mobile phone number, and chosen account username. This data is essential for account creation and identity verification. Providing false registration data is a breach of the fz77 Terms & Conditions and may result in account closure.

1.2 Identity Verification (KYC) Data. As part of our Know Your Customer (KYC) process, fz77 may request copies of identity documents, including a National ID Card, passport, or driving licence, and proof of address documents such as a recent utility bill or bank statement. For Bangladesh players, confirmation of a bKash, Nagad, or Rocket account registered in your own name may also be requested. KYC documents are used solely for identity verification and fraud prevention purposes.

1.3 Financial Data. When you make a deposit or request a withdrawal, fz77 records transaction reference data, payment method type (for example, bKash, Nagad, Rocket, Visa, or Mastercard), transaction amount in Bangladeshi Taka (৳), and transaction timestamp. fz77 does not store full card numbers or mobile wallet PINs — these are processed by our secure payment gateway partners.

1.4 Gaming & Betting Activity Data. fz77 maintains a complete record of all game rounds, sports bets, wager amounts, outcomes, and bonus interactions associated with your account. This data is used for account management, dispute resolution, bonus tracking, responsible gaming monitoring, and platform improvement.

1.5 Technical & Device Data. When you access the fz77 platform, our servers automatically log certain technical data, including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance optimisation.

1.6 Communications Data. If you contact fz77 support via live chat, email, or any other communication channel, we retain a record of those communications, including the content of your messages and any attachments. This data is used for quality assurance, dispute resolution, and to maintain a complete service history for your account.

fz77 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your explicit consent.

2.1 Account Management. We use your registration and KYC data to create, maintain, and administer your fz77 account. This includes processing your login credentials, maintaining your account balance, recording your gaming and betting history, and managing your bonus entitlements. Without this processing, we cannot operate your account.

2.2 Identity Verification & Fraud Prevention. We use your registration data, KYC documents, and technical data to verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your account is not being used for fraudulent activity, money laundering, or other prohibited conduct. This processing is a legal obligation and a contractual requirement of your fz77 account.

2.3 Payment Processing. We use your financial data and identity data to process deposits and withdrawals in Bangladeshi Taka (৳) via your chosen payment method. This includes verifying that withdrawal destinations belong to the account holder and that transaction amounts are within approved limits.

2.4 Customer Support. We use your communications data and account history to respond to your support enquiries, resolve disputes, and maintain a complete service record for your fz77 account. Support communications are handled in English by our 24/7 team.

2.5 Responsible Gaming. We use your gaming activity data and account history to monitor for signs of problem gambling, apply responsible gaming controls (such as deposit limits and self-exclusion requests), and fulfil our duty of care obligations toward Bangladesh players. This processing is both a legal obligation and a core part of our responsible gaming commitment.

2.6 Platform Security. We use technical and device data to detect and prevent unauthorised access, bot activity, multi-accounting, and other security threats to the fz77 platform and to individual player accounts.

2.7 Legal Compliance. fz77 processes and retains certain categories of personal data to comply with applicable anti-money laundering (AML) obligations, transaction reporting requirements, and other legal obligations. This processing is mandatory and cannot be opted out of while you hold an active fz77 account.

2.8 Platform Improvement. We use anonymised and aggregated gaming activity data and technical data to analyse platform usage patterns, identify areas for improvement, and optimise the performance and content of the fz77 platform for Bangladesh players. This processing uses data that cannot be traced back to individual players.

2.9 Direct Communications. If you have opted in to receive promotional communications from fz77, we will use your email address or mobile number to send you information about promotions, bonuses, and new features relevant to your account. You may opt out of promotional communications at any time by contacting the fz77 support team or using the unsubscribe link in any promotional email.

fz77 does not sell your personal data to any third party. We share personal data with third parties only in the limited circumstances described in this section, and only to the minimum extent necessary for each purpose.

3.1 Payment Processing Partners. To process deposits and withdrawals, fz77 shares necessary transaction data with our payment gateway partners, including the providers of bKash, Nagad, Rocket, Upay, and card processing services. These partners receive only the data required to complete the transaction and are bound by their own data protection obligations and applicable financial regulations.

3.2 Game Technology Providers. The casino games available on fz77 are supplied by third-party game studios, including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. To deliver a seamless gaming experience, these providers receive a session token and your account tier information. They do not receive your full name, address, payment details, or National ID data.

3.3 Identity Verification Services. fz77 may use third-party identity verification services to assist with KYC checks. These providers process identity documents on our behalf and return a verification result. They are contractually prohibited from using your KYC data for any purpose other than the verification service they provide to fz77.

3.4 Analytics & Platform Technology. fz77 uses platform analytics tools to understand aggregate usage patterns and improve the platform for Bangladesh players. These tools process anonymised, aggregated data and do not have access to individual player personal data or account balances.

3.5 Legal & Regulatory Disclosure. fz77 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where disclosure is necessary to protect fz77's legal rights or the safety of our players and staff. We will notify affected players of such disclosures where we are legally permitted to do so.

3.6 Business Transfers. In the event of a merger, acquisition, or sale of all or part of the fz77 business, your personal data may be transferred to the acquiring entity as part of the transaction. In such circumstances, fz77 will ensure that the acquiring entity is bound by data protection obligations at least equivalent to those in this Privacy Policy, and will notify affected players in advance of any such transfer.

3.7 No Third-Party Marketing Sharing. fz77 does not share your personal data with third-party marketing agencies, data brokers, advertising networks, or any other organisation for commercial or marketing purposes. Your personal data is not an fz77 commercial asset.

fz77 uses cookies and similar tracking technologies on the fz77.net website and platform. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

4.1 What Are Cookies? Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device on subsequent visits, remember your preferences, and maintain session continuity. Cookies do not contain executable code and cannot access other files on your device.

4.2 Categories of Cookies Used by fz77.

4.3 Third-Party Cookies. fz77 does not permit third-party advertising networks or data brokers to set cookies on the fz77.net domain. The only third-party cookies present on fz77.net are those set by our analytics tool (which processes data in anonymised, aggregated form only) and those set by our game provider iframes when you launch a game in the fz77 lobby.

4.4 Managing Your Cookie Preferences. You can control and delete cookies via your browser settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or delete existing cookies. Please note that disabling essential cookies will prevent you from logging in to your fz77 account. Instructions for managing cookies in common browsers are available via the help documentation of your browser provider.

4.5 Local Storage & Session Storage. In addition to cookies, fz77 may use browser local storage and session storage to maintain session state and store temporary platform preferences on your device. This data is not transmitted to fz77 servers independently of normal platform interactions and is cleared when you log out or close your browser session.

fz77 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. This section describes our standard retention periods for each category of player data.

5.1 Active Account Data. While your fz77 account remains active, we retain all registration data, KYC documents, financial transaction records, and gaming activity data associated with your account. This data is necessary for ongoing account management, payment processing, responsible gaming monitoring, and dispute resolution.

5.2 Closed Account Data. Following the closure of an fz77 account — whether at your request, by fz77, or as a result of self-exclusion — we retain your personal data for a minimum period of five years from the date of account closure. This retention period reflects our legal obligations under applicable anti-money laundering regulations and our legitimate interest in maintaining records sufficient to defend against potential legal claims.

5.3 KYC Document Retention. Identity verification documents (National ID, passport, proof of address) are retained for a minimum of five years from the date of submission, or five years from account closure — whichever is later. This retention period is mandated by applicable AML compliance obligations.

5.4 Financial Transaction Records. Records of all deposits and withdrawals, including transaction references, amounts in ৳, and payment method types, are retained for a minimum of five years from the date of each transaction, in accordance with standard financial record-keeping obligations.

5.5 Support Communications. Live chat transcripts and email exchanges with the fz77 support team are retained for a period of three years from the date of the communication. After this period, communications data is securely deleted unless it relates to an ongoing or pending dispute.

5.6 Technical & Device Logs. Server logs containing IP addresses, session timestamps, and device identifiers are retained for a period of 12 months from the date of the logged event. After this period, logs are either deleted or anonymised.

5.7 Data Deletion Requests. You may request the deletion of your personal data by contacting the fz77 support team. We will assess your request and delete or anonymise the data to the maximum extent permitted by our legal retention obligations. Data subject to a mandatory legal retention period (such as KYC documents and financial records) cannot be deleted before that period has expired. We will notify you clearly of any data that cannot be deleted and explain the reason.

fz77 respects your right to understand and control how your personal data is used. The following rights are available to all Bangladesh players with a registered fz77 account. To exercise any of these rights, contact the fz77 24/7 English support team via live chat. We will respond to all verified data rights requests within 30 days.

6.1 Submitting a Data Rights Request. To exercise any of the rights listed above, contact the fz77 24/7 English support team via live chat and state clearly which right you wish to exercise. We may need to verify your identity before processing your request. Verification typically involves confirming two or more pieces of registration data associated with your account. We will not charge a fee for standard data rights requests and will respond within 30 days of receiving a verified request. Where a request is complex or involves a large volume of data, we may extend the response period by a further 30 days and will notify you accordingly.

6.2 Limitations on Rights. Certain rights are subject to limitations under applicable law. For example, the right to erasure does not apply to data that fz77 is legally required to retain, such as KYC documents and financial transaction records during their mandatory retention period. Where a right cannot be fulfilled in full, fz77 will explain the reason clearly and fulfil the request to the maximum extent possible.

fz77 takes the security of your personal data seriously. We implement a range of technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration, or destruction. This section outlines the key security practices in place on the fz77 platform.

7.1 SSL Encryption. All data transmitted between your device and the fz77 platform is encrypted using Transport Layer Security (TLS). This means that any personal data you submit — including login credentials, registration details, and payment information — is protected in transit and cannot be intercepted by third parties on the same network.

7.2 Secure Data Storage. Player personal data is stored on secured servers with access restricted to authorised fz77 personnel and approved third-party service providers only. Access to production data systems is protected by multi-factor authentication and role-based access controls. No fz77 employee has unrestricted access to the full database of player personal data.

7.3 Payment Security. fz77 does not store full payment card numbers, CVV codes, or mobile wallet PINs on our servers. All card payment processing is handled via a PCI-DSS compliant payment gateway. Mobile wallet transactions via bKash, Nagad, and Rocket are processed through their own secure API integrations. fz77 retains only the minimum payment reference data required for transaction reconciliation and AML compliance.

7.4 Account Security Measures. fz77 implements a range of account-level security controls to protect your account from unauthorised access. These include automatic session timeouts after periods of inactivity, login attempt monitoring and temporary lockout following repeated failed login attempts, and IP-based anomaly detection for unusual login patterns. Players are strongly encouraged to use a unique, complex password for their fz77 account and to avoid sharing login credentials with any third party.

7.5 Internal Data Handling. fz77 staff who have access to player personal data as part of their role are subject to confidentiality obligations and receive regular training on data protection best practices. Access to sensitive player data is logged and audited. Any unauthorised access or disclosure of player data by an fz77 employee is treated as a serious disciplinary matter.

7.6 Security Incident Response. In the event of a data security incident that poses a risk to player personal data, fz77 will take immediate steps to contain the incident, assess the impact, and notify affected players as promptly as possible. Players will be advised of the nature of the incident, the data affected, and the steps they should take to protect themselves. fz77 will also report qualifying incidents to relevant authorities as required by applicable law.

7.7 Player Responsibility. While fz77 takes all reasonable steps to secure the platform, players also have an important role in keeping their accounts safe. You are responsible for maintaining the confidentiality of your fz77 login credentials. Do not share your username or password with anyone, including fz77 support staff — fz77 will never ask for your password. If you suspect that your account has been accessed without your authorisation, contact the fz77 support team immediately via live chat.

8.1 Updates to This Privacy Policy. fz77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable law, or regulatory guidance. When material changes are made, fz77 will notify registered players via a notice on the fz77.net homepage or via the contact details associated with their registered account, with a minimum of 7 days' notice before the updated Policy takes effect. The effective date of the current version of this Privacy Policy is stated at the top of this page. Your continued use of the fz77 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

8.2 How to Contact fz77 About Privacy. If you have any questions, concerns, or requests relating to this Privacy Policy or the way fz77 handles your personal data, you can contact the fz77 data team via the following channel:

• Email (plain text — not a link): [email protected]
• Live Chat: Available 24/7 in English via the fz77.net platform
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days

8.3 Relationship Between This Policy and the Terms & Conditions. This Privacy Policy forms part of the overall agreement between you and fz77 and should be read alongside the fz77 Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy shall take precedence.

8.4 Language. This Privacy Policy is written in English. In the event of any translation being made available, the English version shall be the authoritative version for all interpretative purposes.

8.5 Acknowledgement. By registering an fz77 account or continuing to use the fz77 platform after the effective date of this Privacy Policy, you confirm that you have read, understood, and agree to the data practices described in this document. If you do not agree to this Privacy Policy, you should not register for or continue to use the fz77 platform. You may close your account at any time by contacting the fz77 24/7 English support team.